Venture AIAI Software
Our productVenture Agent

The AI agent for e‑commerce support and operations

Tried by independent sellers · 14-day free trial

Venture Agent answers shoppers in their own language from your policies and order data, hands refunds and complaints to your team, and turns store data into product, competitor and content decisions. Nothing changes in your store without your approval.

  • 14-day free trial
  • No credit card required
  • Free onboarding
  • Works with
  • Shopify
  • WooCommerce
  • Amazon
  • TikTok Shop
  • Your own website
Shopper questionsRefund triageOrder exceptionsProduct scoringCompetitor watchListings & SEOAd scriptsCustomer emailsStock alertsWeekly reports
Features

Everything your store runs on, in one workspace

16 tools across customer service, fulfillment, inventory and growth, all working from the same store data.

Customer service

Answer every shopper, in their language, and escalate what matters.

  • AI support agentReplies in the shopper's language from your policies, products and orders, and shows the sources behind every answer.
  • Smart handoffRefunds, complaints, payment, address and privacy requests go straight to your team with a summary.
  • Customer issues queueRefunds, returns, delivery disputes and questions in one queue, each with a priority and an owner.
  • Email and live chatWork from Gmail, Outlook, SMTP or SendGrid, and add a live-chat widget to your website.

Orders & fulfillment

Every order from every store, shipped on time.

  • Order centerSearch orders across all stores, filter by status or date, spot exceptions and export what you need.
  • Shipping in three stepsBatch pending orders, export to your forwarder's template, then write tracking numbers back to the store.
  • Overdue alertsOrders that are paid but not shipped on time are flagged before customers start chasing you.

Products & inventory

One catalog, real stock levels and real profit.

  • Multi-store catalogOne product list across stores and platforms, with SKU mapping between them.
  • Inventory alertsDays of stock left and suggested reorder quantities for every product and store.
  • Profit centerProfit per order after product cost, shipping, platform fees and ad spend.
  • Multi-currency reportingSales from every market rolled up in your base currency with your own exchange rates.

Growth

Decide what to sell, how to sell it and who to sell it to.

  • Product opportunitiesEvery product scored on momentum, margin, stock and trend, with a verdict and a next step.
  • Competitor watchCompare a competitor's page with your product from a link, a screenshot or pasted text.
  • Content studioProduct pages, ad copy, short-video scripts and creator briefs in several languages, from verified facts.
  • Segments and campaignsGroup customers by spend and frequency, then draft repeat-purchase emails and promotions.
  • AI business summaryA plain-language summary of your numbers, what changed and what to do this week.
Live demo

Watch the agent decide, not just reply

Pick a message. Venture Agent detects the language and intent, finds the policy or order that answers it, scores the risk, and either drafts a reply or hands the case to your team.

Conversation
Sofia RamirezTK-3401 · Order #OT-11696
Wie lange dauert der Versand nach Deutschland?
Reply ready · waiting for your approval

Hallo! Bestellungen nach Deutschland kommen in der Regel innerhalb von 6–10 Werktagen an. Sobald Ihr Paket versendet wird, schicken wir Ihnen die Sendungsnummer per E-Mail.

Approve & sendEdit
Agent trace Venture Agent
  1. 01LanguageGerman
  2. 02IntentShipping time
  3. 03KnowledgeShipping policy
  4. 04RiskLow · informational
Sources cited
  • Shipping policy › EU and UK orders arrive in 6–10 business days
  • Shipping policy › tracking number emailed when the order ships
Decision
Can be sent automatically

A low-risk question answered from your own data. It is sent automatically only if you've allowed auto-replies for this topic.

Sample conversations from our demo store, Ocean Trail. Shoppers, orders and policies are fictional.

Product tour

One workspace for support, operations and growth

The same store data powers every part of Venture Agent, so every page tells the same story.

  1. One view across every store

    Revenue, orders, refunds and units across Shopify, WooCommerce and your own site, with daily, weekly, monthly and yearly views.

    • Multi-store, multi-currency reporting
    • Every metric compared with the previous period
    • Today's to-dos counted across all stores
Venture Agent · Ops dashboard
Venture Agent operations dashboard with revenue, paid orders, order value and a 30-day sales trend
Real Venture Agent console · demo store with fictional shoppers and orders

One view across every store

Revenue, orders, refunds and units across Shopify, WooCommerce and your own site, with daily, weekly, monthly and yearly views.

Integrations

Connect the places you already sell

Bring every store into one workspace in minutes. Data syncs automatically, read-only unless you allow write-back.

Stores and marketplaces

Available now
Sh
ShopifyProducts, variants, orders, customers and inventory
Wo
WooCommerceProducts, orders, customers and inventory
Am
AmazonOrders, listings and inventory via Seller Central API
Ti
TikTok ShopProducts, orders and inventory via TikTok Shop API
Yo
Your own websiteAny store with our REST API connector
CS
CSV & JSON importBring data from any other system in minutes

Support and shipping channels

GmailEmailOutlookEmailSMTP / SendGridEmail deliveryLive chatWebsite widgetForwarder templatesShipping exports

More platforms on the way

ShoplineShoplazzaMore marketplaces

We add new platforms continuously. Selling somewhere else? Tell us

How it works

From connected store to approved answer

Set up in an afternoon. Venture Agent learns your store, drafts the work, and you stay in charge.

Step 1

Connect

Link Shopify, WooCommerce, Amazon, TikTok Shop, your own site or a CSV. Read-only by default.

sync · products · orders ✓
Step 2

Learn

Venture Agent builds a knowledge base from your policies, product data and past questions.

index · 128 facts · 9 policies
Step 3

Draft

AI drafts replies, reports and content, each with its sources and a risk level.

draft · sources ✓ · risk: low
Step 4

Approve

You approve, edit or reject. Only low-risk replies you allow are ever sent on their own.

approved · sent · logged
Security

Safe by design

You approve what mattersStore changes and non-routine replies wait for your approval.
Risky cases go to peopleRefunds, complaints, payments and privacy requests always reach your team.
Read-only by defaultWriting anything back to your store needs explicit permission.
Your data stays yoursNo card data stored. Never sold, never used to train AI models.
Pricing

Simple plans, AI included

Choose by the number of stores and shopper conversations. Contact our sales team to get set up.

Request a 14-day free trial with our team. No credit card required.

Starter

For one store that wants support covered around the clock.

$49/ month
billed monthly
Contact sales
  • 1 store
  • 500 AI conversations / month
  • AI support desk with human handoff
  • Knowledge base from your policies
  • Replies in your shoppers' languages
  • Email support

Scale

For multi-store teams with higher volume.

$399/ month
billed monthly
Contact sales
  • Up to 10 stores
  • 6,000 AI conversations / month
  • Everything in Growth
  • Competitor watch (50 pages)
  • Custom data connector
  • Priority support and onboarding
Every plan includes
  • AI usage included, no API keys
  • All store and channel integrations
  • Replies in your shoppers' languages
  • Human handoff and approval rules
  • Free onboarding
  • Continuous updates
  • Plans are set up by our sales team and invoiced directly.
  • Extra AI conversations: $5 per 100.
  • An AI conversation is one shopper thread handled within 24 hours, however many messages it has.
FAQ

Questions about Venture Agent

Anything else? Email us and our team will reply.

Is there a free trial?

Yes. Select Request free trial and tell us about your store. Our team will follow up to arrange your 14-day trial. If you already have a website account, you do not need to register again.

Do I need a credit card to start?

No. You do not need a credit card to request a trial. If you decide to continue, discuss the plan and arrangements with our team.

What happens when the trial ends?

Our team will help you choose the plan that fits. If you decide not to continue, nothing is charged and your workspace is paused.

How do I buy Venture Agent?

Contact our sales team through the contact page. We'll confirm your plan and stores, set up your workspace and send you an invoice, monthly or yearly.

Which platforms can I connect?

Shopify, WooCommerce, Amazon, TikTok Shop and your own website through our REST API, plus CSV and JSON import for anything else. We keep adding platforms, with Shopline and Shoplazza next. Selling somewhere else? Tell us.

Do I need my own AI account or API key?

No. Venture Agent runs and pays for the AI and picks the right model for each task. Usage is included in your plan, so there are no token bills.

Will the AI reply to customers or change my store on its own?

Only when you allow it, and only for low-risk questions such as shipping times or product details. Refunds, complaints, payments, address changes and privacy requests always go to your team. Changes to your store always need your approval.

Which languages can Venture Agent reply in?

Venture Agent replies in the language the shopper writes in, using your policies and product data. Internal notes for your team stay in your language.

What counts as an AI conversation?

One shopper thread that Venture Agent handles within 24 hours, however many messages it contains. Drafts, reports and content generation don't count toward it.

Can I change or cancel my plan?

Yes, anytime. Upgrades apply right away; downgrades and cancellations take effect at the end of the billing period.

How is my store and customer data protected?

Access is read-only by default, data is encrypted in transit, we never store payment card data, and we don't sell your data or use it to train AI models. See our Privacy Policy for details.

What if something doesn't work the way I need?

Contact our support team. We respond quickly, fix issues fast and keep improving Venture Agent based on seller feedback.

Who is behind Venture Agent?

Venture Agent is built and operated by VENTURE AI LTD, a private limited company registered in England and Wales. Company registration number: 14711101. Incorporated on 7 March 2023. Registered office: Leepark House, 449 Chester Road, Manchester, Lancashire, M16 9HA, United Kingdom. Contact: HujunYin@ventureai.org.uk.

Contact us

Let's talk about your store

Request a 14-day free trial of Venture Agent, ask about plans, or tell us what your business needs. Our team replies by email, usually within one business day.

HujunYin@ventureai.org.uk VENTURE AI LTD, Leepark House, 449 Chester Road, Manchester, Lancashire M16 9HA